Terms & conditions
Every care is taken to ensure all information we provide on this website is correct and up-to-date. This includes:
product descriptions and specifications
pricing and delivery charges (please see specific pricing section below for further information)
the use of photographic images to show accurate product detail and colour. Please note that the product colours you see will depend on your monitor’s ability to read these colours. We cannot guarantee that your monitor’s evaluation of product colour will accurately reflect the product upon delivery.
consistency of product pricing across all our distribution channels
availability of stock. Please note, whilst every effort is made to maintain the accuracy of our information on available stock, on occasion discrepancies may occur. Should you place an order for an item displayed as available on our website and this item is in fact out of stock, we will notify you as soon as possible.
At any given time information posted on our website may be subject to inaccuracy or may be out of date. All content provided on the site is subject to change without prior notice.
Use of this site is subject to the terms and conditions set out above.
The copyright of all materials on this site belong to FAMARA Ltd. All rights are reserved. You may read, print or download content for private use only. No content may be used by you or distributed to others for the purpose of commercial gain. Except where your use is permitted above or by copyright law, you may not otherwise copy, store in any medium, distribute, re-transmit, broadcast, modify or show in public any part of this site without prior written permission from FAMARA Limited.
You must acknowledge that all imagery, graphics, photography, designs, trademarks, brand names and all other intellectual property will remain at FAMARA and/or will be upheld by their respective owners.
To purchase from FAMARA”s website you will need to register a number of details with us. You will be required to provide information about yourself that is up to date and accurate. The key information we will require includes your first name and surname, your e-mail address, your phone number (in case we need to contact you directly about an order query) and your delivery and billing (cardholder) addresses, including accurate postcodes. We will not be able to complete any transactions without the billing address of the credit card used to complete the purchase.
Please take the utmost care when entering the above information in order to help us process your transaction and deliver your goods as quickly as possible.
It is possible to create your own account on FAMARA’s website. This enables you to store your relevant delivery and contact details securely, so that the purchasing process is easier each time you buy. It is important that you keep this information up to date and that you select the correct information from your account when completing a transaction.
Completing your order
Please always double check your order details to confirm you are happy with the quantities and prices of the goods you wish to purchase. Always check you have selected the correct size and colour. Always double-check that you have entered your payment details correctly including card type, card numbers, related dates, registered name, registered address and any security code or password. Please be aware that if incorrect details are entered that your card issuer may withhold funds for several days and we may not be able to get these funds released early.
We have specifically designed the checkout area of our site to show your basket at every step of the process, so it is clearly visible and easy to check at any time. Also, when shopping/browsing throughout the site, we have provided a drop down basket which allows you to check (and remove/add) items in your bag at any stage. Simply click on ‘Shopping Bag’ at the top right of every page.
Please note that if you use our ‘save basket’ function, which enables you to log out and return later to complete your purchases, product details and availability may have changed since your last visit. You should always check your basket contents before completing your order.
Please also note that all purchases are subject to availability.
Once we have received your order, we will send you a confirmation e-mail to confirm receipt. This email will provide the core details of your order and the payment that will be taken from your credit card when the goods are despatched. This confirmation email does not constitute our acceptance of your order or a guarantee that it can be fulfilled. Should we have any queries about your order or have any problems in fulfilling your order, our Customer Service team will contact you directly.
Should you wish to cancel your order, please see the section below on your “Cancellation Rights”. Please note, cancellation of an order is not the same as the returns process, should you wish to return any faulty items shipped to you. This is also detailed in the “Returns” section.
Pricing and delivery
The prices payable for all items offered on our website are clearly displayed. Our UK website displays prices in pounds sterling. All prices are shown inclusive of any selling duties, such as VAT. Your order will be based upon product prices and delivery charges at the time you submit your order.
When items are reduced in price for promotional or sale periods, the new price will be displayed in red with the previous price shown in black with a strikethrough.
Whilst we make every effort to maintain the accuracy of the pricing on our website, the price of an item displayed at the time of your order, may very rarely be inaccurate. We reserve the right to accept or decline an order placed for mis-priced product. Should we be unable to fulfil the order due to a pricing error, we shall contact you regarding the required adjustment and provide you with the opportunity to cancel or accept the order based on the correct pricing. Should an item be reduced to a lower price after an order has been placed but before the merchandise has been delivered, the original order price will be upheld.
The prices shown for items on the website do not include charges for postage and packing (delivery). Delivery charges (p&p) will be added to the total product value of your order based on the delivery service you chose. Information on postage and packaging may be found in the Delivery and Returns section of our website. The cost of our standard delivery service is shown on each individual product page, as well as in the shopping basket and checkout areas of the site.
Our website only accepts credit/debit card payment. Please do not send cash or cheques. We currently accept the following cards for payment on our site and for security use the PayPal payment gateway to process transactions.
We obtain authorisation for payment from your card issuer at the time you submit your order. We reserve the right to cancel your order upon failure of card authorisation.
Ensuring that you are able to browse and shop safely on FAMARA”s website is of paramount importance to us. We have created a secure transactional site and all payment activities are encrypted.