Delivery & Returns
Shipping charges for your order will be calculated and displayed at checkout. Please find the rate that suits your requirements. Free shipping within the UK for orders over £150.
We offer international shipping to the following countries: Europe, USA, Australia, South Africa.
Orders from the US may be directed to our local stockists for efficiency. Please enquire if you are shopping from the US.
Shipping charges for your order will be calculated and displayed at checkout.
Your International order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
FAMARA Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us.
Please advise us if you parcel does not arrive within expected time. If you haven’t received your order within 7 days of receiving your shipping confirmation email please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Returns and exchange policy
We hope you’ll never want to return a FAMARA item, however if for some reason you are not completely satisfied we offer a UK Returns Policy.
Any items (non sale items) may be returned to us for refund within 14 days of receipt provided they are unworn and undamaged.
Outlet, Sale or End of Line items are non-returnable.
For online orders, please use the Returns information provided with your parcel or printed from this page.
Post the items back through your local post office and keep a proof of postage, as we cannot accept liability for items lost in transit.
FAMARA is unable to provide Freepost returns for International orders.
All items must be returned new, unused, and in the original packaging with all FAMARA garment tags and labels attached.
Once we have received your returned item(s), we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. Again, we cannot be held responsible for item(s) lost in transit.
We will then inspect the returned item(s) and providing the order has been sent back as per the FAMARA Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.
Return any unwanted and unworn items within 14 days of receipt in its original packaging.
Sale or End of Line items are non-returnable.
Fill in the Returned Items section on the Returns Form (supplied with your original order or printed from this page) and enclose it in the package stating the reason for the return.
Make sure our returns address is clearly displayed on the outer package and the package is carefully sealed.
Refunds will be processed within 14 working days. If an order has been cancelled, refunds will also be processed with 14 working days, providing that we have been notified in writing that you wish to cancel your order within 14 days of receipt.
Returned items which are accepted as faulty by FAMARA or items that we incorrectly despatched to you will be refunded in full. We will also include a refund for double the value of the original postage and packaging charged by us. This is to cover the cost incurred by you when returning the faulty items.
Refunds on returned items (which are not faulty) will not include the original p&p charge or the cost of returning the goods to us.
In accordance with The Consumer Contract (Information, Cancellation and Additional Charges) Regulation 2013, you have the legal right to cancel your order up to 14 working days after you receive your goods. The term “cancellation” only applies if the whole order is returned. If you wish to cancel your order, please email: email@example.com.
This does not include end of line or sale items that are clearly stated as non-returnable.
Once you informed us of your decision to cancel your order, you should return the goods to us at your cost within 14 days after you received your items to the below address:
Unit B, Enterprise House,
Waldeck Road, Maidenhead
If you paid for the delivery of your order, we will refund the standard postage costs you paid as part of that order by the same method of payment you used for the original transaction. If you paid for premium or express delivery of your order within the UK we will only refund the cost of standard delivery; or if your order qualified for a free standard delivery, there will be no charge and therefore no refund of postage due as a result of the cancellation.
Please be advised that you are required to take reasonable care of the goods before returning them to us as we may make a deduction from the total reimbursements in the event of loss in value of the goods, as a result of unnecessary handling by you.
We will process your cancellation within 14 days after we have received your cancelled order.